“Nothing happened to them”

I never cease to be amazed by the number of people who claim that “I am very careful with my glasses”, “they don’t get abused”, or “nothing happened to them” when they complain that they have “just broken”, or scratched (themselves).

Previously we had a lady who had worn glasses for 25 years, and NEVER had she had a pair of spectacles where the nose pads arms kept bending (by themselves). I am at a loss to explain what was happening to them, as miraculously, all by themselves, the nose pad arms just seemed to be able to bend themselves to any jaunty angle, but she denied any abuse. I have been an optician for 25 years, and have never seen a piece of metal bend itself. I have been alive for 46 years and likewise…. I have also been wearing spectacles since I was a child, so obviously there have been a few mishaps along the way, but I do not recall ever breaking a pair having a pair “break themselves”. I don’t think I have ever broken a pair. Ever. Perhaps my Dad may disagree?

Another person had her mother collect her glasses one day, only to return them the next day, with complaints that “they were scratched when she took them out of the box”. The lenses looked like they had been intentionally and repeatedly scraped up and down a pebble dash wall! But that was our fault, because “nothing happened to them”.

Many times we will do our best to replace or repair spectacles as a gesture of goodwill, but the frame in the picture is the second time this person has complained, using most of the above statements, that they do not get abused. Unless the lady is living next door to Uri Geller or another amazing bender of metallic objects, clearly something is happening to them.

The shape they are supposed to be.

The shape they are supposed to be.

The shape "they just went" and the nosepad "just fell off" The other one is badly twisted.

The shape “they just went”, and the nosepad “just fell off”. Metal fatigue – the other is badly twisted.







Spectacle frames, like most things do not bend by themselves.

Sides are parallel, as they should be.

Sides are parallel, as they should be.

They are not supposed to be at this angle!

They are not supposed to be at this angle!








Today the lady was in complaining once again that “they just broke”, once again, all by themselves! The frame “must have been faulty”, because she bought it in January 2013 (and “nothing happened to them”!).

She complains that there must have been a poor solder on the frame (Generally a faulty solder will fail within the first week or two- it does occasionally happen, often during glazing, when the lenses are being put into the frame, but not a year after the frame was last replaced, free of charge).

My wife borrowed my car once, and the next day the bonnet was dented- she denied all knowledge, which she does every time something happens to a car- “it must have happened when it was parked.” In this circumstance, I guess someone walked on in when it was parked, and there was a shoe print on it. Obviously it did not bend itself, so did I return the car to the dealer complaining that “it just bent”? No.

I only “dropped them once”, despite the frame being cracked at the top and bottom of both rims. (This person  only drove the car through a wall once, but it was too badly damaged to repair.)

“I only stood on them once” – this from a very large lady when I lived in Scotland- I wonder how many times spectacles should be able to withstand being stood on before the damage becomes the owner’s responsibility??

“Nothing happened to them”…. Something happened to them!

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